Tidey — Support

Tidal streams for the Solent

Getting in touch

The quickest way to reach us is from inside the app: open the About screen from the home page and use the feedback form or email button. Messages arrive with your app version attached, which saves a round of questions.

Feedback form: forms.gle/zio1AGua347y3D2S8

Email: tideyapp@gmail.com

We're a very small operation, so replies may take a day or two — but every message is read. Reports from people actually on the water are the most useful thing we get.

Common questions

The tidal arrows look coarse / there aren't many of them.
The free version shows a reduced-resolution version of the model. A subscription unlocks the full-detail chart, along with the course builder and 15-minute time stepping.

I've subscribed but still see the coarse chart.
The full dataset downloads once after subscribing, so you need a connection the first time. After that it's stored on your device and works offline. If it hasn't appeared, check your connection and reopen the app.

I've reinstalled / changed device and lost my subscription.
Open the upgrade screen and tap Restore purchases. Your subscription is tied to your Apple ID, not to the app install.

Can I use this to navigate?
No. Tidey shows modelled predictions and is for guidance only. Always rely on official charts, local pilotage guidance and your own judgement on the water.

Which area does it cover?
The Solent — the west, south and east coasts of the Isle of Wight, plus Southampton Water and the approaches.

Managing your subscription

Subscriptions are handled by Apple, not by us. To view, change or cancel one, open the Settings app on your iPhone, tap your name at the top, then Subscriptions. We can't cancel or refund a subscription on your behalf — Apple handles all billing.

Privacy

See our privacy policy. In short: no accounts, no tracking, no analytics, and your location never leaves your device.